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Senior Delivery Manager - Financial Services Amsterdam, Netherlands

Senior Delivery Manager - Financial Services Description

Job #: 50927
EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION



The role will be to oversee management and EPAM clients’ relationships. The Senior Delivery Manager will be accountable for the overall project delivery, client satisfaction and management of expectations while ensuring that the work is on strategy, on time and within budget.

You will be working alongside a globally renowned and award-wining Design, development and technology teams who are passionate about what they do and how they do it. To play a key role building strong business / technology relationships, taking a ‘hands on’ approach to define and deliver Embodying and driving a culture of continuous improvement.

Responsibilities

  • Delivery management covering the full project initiation and life cycle: lead management, qualification for the bid/financing, staffing, client management, delivery and execution governance
  • Running multiple delivery streams and clients, to ensure governance at top management level
  • Oversee delivery from financial, sourcing, development and business perspectives
  • Suggest innovative solutions to business problems/processes that leverage technology to provide marketing differentiation, efficiency improvements, and better user experiences
  • Investigate complex issues of production delivery, run the root cause analysis, establish a solution and push it through required steps necessary in order to deliver
  • Driving integrated teams to deliver solid technology solutions in support of key client initiatives
  • Co-ordinate the preparation of customer proposals and statements of work
  • Participates in new business development and discovery led projects
  • Manage customer expectations and relationship. Manage high-level client relationships, looking for opportunities to up/ cross-sell products and services through relationship management
  • Work closely with multi-disciplined teams of product owners, architects, engineers and quality assurance to drive estimates, delivery plans and retrospectives. Identify and manage engagement risks and flag major issues early
  • Management of a team of Technology Delivery Managers - providing coaching, mentoring and development support to drive up delivery capability across the department
  • Mentoring of peers, including making sure that the offshore and onsite project team undertakes their duties effectively

Requirements

  • Proven experience of managing delivery of an organization of 40-100 FTE and or high business impact engagements of a similar size
  • Practical experience in technology and software engineering practices with ability to supervise and suggest competitive technical decisions
  • Ability to apply a mix of business knowledge and delivery practices to projects to achieve the best results
  • Knowledge and ability to assess and propose a variety of methodology, process and technology on accounts
  • Proven experience working in consulting or outsourcing account/delivery management
  • Requires the ability to establish solid working relationships with clients, plus the ability to work effectively as a virtual member of a dynamic, dispersed team and to meet deadlines
  • Strong experience working with distributed teams on client side
  • Excellent communication, presentation, and planning skills are necessary
  • Expected to have exceptional organization, leadership and stakeholder management skills
  • Minimum of a Bachelor’s degree, MBA or equivalent business experience preferred
  • Self-motivated, multitasking, reliable to deliver on time, a quick-thinker, be able to work in a fast-paced work environment

We offer

  • Competitive Compensation
  • 26 paid holiday days
  • Commuting to work- costs reimbursement
  • Option to participate in our Pension Plan scheme OR Health insurance Compensation
  • Discretionary Performance Based bonus
  • Laptop + Corporate Simcard
  • Annual Salary Review
  • Trainings, Internal Education and Dutch Language Courses
  • Unlimited access to LinkedIn learning solutions
  • Relocation Package
  • Regular Corporate and Social Events
  • The opportunity to be part of a diverse and multicultural company

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