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Director, Account Management Miami, FL, USA

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Director, Account Management Description

Job #: 50307
EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

Description


You are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Director, Account Management. Scroll down to learn more about the position’s responsibilities and requirements.

We are currently looking for a Account Director to join our Human Capital Management BU in the North Miami or Ft. Lauderdale, Florida area. The ideal candidate will have a thorough understanding Business Information and Digital Technologies and act as a subject-matter expert for EPAM and our clients in this vertical.
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What You’ll Do

  • Act as a subject matter expert within Account Management for Human Capital Management (HCM, and Technology/ISV)
  • Stay abreast of current and emerging HCM trends, regulations, challenges of the space/markets and geographies in which the clients operate, and how it affects clients’ business and initiatives
  • Create business strategies to successfully achieve client business goals
  • Act as an Account lead with clients, internal teams and BU heads
  • Hands-on AM, walk the floor on a daily basis or as-needed, strike conversations, develop new relationships at various levels in the client organization(s)
  • Align with other EPAM Account Managers and Senior Leadership to co-develop / support account plans and strategies for delivery, growth, and client satisfaction
  • Understand the intersection between technology, customers, and business
  • Serve as an expert Consultant leading Business Transformation/Product strategies and roadmaps
  • Work closely with project/program management to ensure successful delivery through an integrated delivery model
  • Responsible for shaping solutions and properly scoping / pricing engagements
  • Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth within an account/client portfolio
  • Develop effective relationships with key internal executives, BU heads, Solution SME’s, and Sales and Delivery Leaders
  • Drive revenue within a client portfolio by focusing on quality client outcomes
  • Align with EPAM BU’s goals and objectives, support company financial goals by achieving revenue and profit targets
  • Support sales / pre-sales activities by assessing opportunities, responding to RFP’s, creating proposals and presentations, establishing relationships with clients and prospective clients, and helping to close / sign new deals

What You Have

  • At least 8-10+ years of demonstrated experience developing and growing client relationships and leading teams delivering end-to-end solutions within the information services field
  • Strongly prefer hands-on experience within Human Capital Management, Technology and/or Independent Software Vendors (ISVs), in Software Engineering, Business Analysis or Consulting etc
  • Good Knowledge of HCMAPP, HCM implementation, and mandates/rules/provisions. Abreast with HCM/DoE regulatory guidelines, upcoming proposals from DoE, etc., that influence the future of HCM
  • Knowledge of Emerging Technology-platforms, business models, subject matter, and trends within HCM
  • Ability to operate at the strategic level, yet close enough to the details to add value to clients and be a real support to your team
  • Ability to engage in good conversations with clients and analysts in a variety of HCM specific usage, implementation and technology related topics e.g
  • Strong experience developing and executing account plans including gathering customer intelligence, developing relationship plans, calling plans, orchestrating solutions, manage leads and opportunities
  • Experience managing and monitoring performance metrics across large scale accounts and account portfolios
  • Exceptional leadership/management skills and superb oral and written communication, with seasoned presentation skills
  • Strong digital knowledge or experience with particular emphasis on strategy, consulting, team management and product development
  • Track record of leading teams
  • Candidate has to be based in the North Miami or Ft. Lauderdale, FL area. Be willing to travel 30% to 50% of the time within the continental US and Canada
  • Proven ability to manage client engagements under high stress to successful completion
  • Sound business acumen, strategic skills, common sense
  • Effectively manages up and down
  • Strong negotiation skills
  • Bachelor degree or higher

What We Offer

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance

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