Solution Architect (Salesforce Marketing Cloud) | EPAM India
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Solution Architect (Salesforce Marketing Cloud - SFMC)

Solution Architect (Salesforce Marketing Cloud - SFMC)

We are currently looking for Solution Archtiect in India for our offices in multiple locations & Remote working.

The ideal candidate will have a Salesforce Marketing Cloud Services, or related Partner / Consultancy background. They should be known to work independently, thrive in an entrepreneurial atmosphere, communicate tactfully, work with business operations and effectively design, test, and deploy software solutions. A successful SA (Solution Architecture) has strong software knowledge and enjoys designing technical solutions. You must be an excellent communicator who can tailor their delivery to a variety of audiences. We are looking for someone with a healthy sense of curiosity always looking to challenge the status quo.


  • Lead inter-team meetings on the technical and business challenges related to our Marketing Operations initiatives.
    • Manage relationships with oncoming stakeholders, particularly during projects that are M&A focused
      • Understand and map Business Processes & Challenges into our technical product suite, ensuring scalable, secure, comprehensive solution designs.
        • Design and then work with Technical Architects (TA) and QA (Quality Assurance) to implement and test solutions to our operational needs and challenges.
          • Create, manage, and present an actionable BRD/FSD (Blueprint) that aligns to the as-is Salesforce Marketing Cloud solution, and overall system / integration environments at Salesforce.
            • Identify project issues / risks and present alternatives to alleviate or resolve.
              • Present high-level overviews of the Salesforce Marketing Cloud architecture and integration capabilities.
                • Design and understand the Architecture of SFMC and connected existing middle ware and external systems.
                  • Document solutions and engineering flowcharts with great attention to detail.
                    • Serve as Subject Matter Expert in one or more areas of our Business & Technical process.
                      • Approach every problem & scope item as an opportunity to broaden your expertise and skill set, ensuring that new developments, product changes, technical advancements are understood, and available to inform architecture delivery.
                        • Ensure all data, user access and communications are GDPR/ CAN-SPAM act compliant


                          • Excellent strategic & technical thinking. Highly organized and detail oriented.
                            • Excellent written, verbal, and visual communication skills, able to present complex concepts effectively at both the tactical and strategic / executive levels.
                              • Highly efficient team player, with the ability to also work independently in a fast-paced, fluid environment
                                • M&A focused Stakeholder management
                                  • Data/process migration from other marketing tools (Eloqua, Marketo, etc.) into Salesforce Marketing Cloud
                                    • Gap Analysis
                                      • Marketing Cloud development with AMPscript, SQL, REST/SOAP based API, and database/SFTP connectors.
                                        • Comfort working in and with a highly distributed team and organization.
                                          • Comfortable owning a project through to delivery
                                            • Experience with priority management
                                              • Expert knowledge in Marketing Cloud advanced/complex implementations, with 4+ years direct experience in the platform.
                                                • Proven record of accomplishment of working with multi-stakeholder teams, specifically IT, M&A, Infrastructure / Security, Sales / Business Operations.
                                                  • Familiarity with Network Protocols and Services (DNS, HTTP, HTTPS), APIs (SMC, CRM, SOAP/REST), object oriented programming and design with .NET, Java, and/or PHP is preferred
                                                    • Familiarity with systems integrations such as CRM, Heroku, Content Management, POS/Commerce, or Web Analytics
                                                      • Focus - Solution architecture / design experience within SaaS, CRM, MAP (Marketing Automation Platform) is strongly preferred, specifically projects within the Salesforce Marketing Cloud.
                                                        • Certifications - Marketing Cloud certifications strongly preferred (Marketing Cloud Email Specialist, Marketing Cloud Consultant). Similar certifications against other MAPs a plus (Pardot, Eloqua)
                                                          • Technology - Marketing Cloud focus in Automation Studio, Journey Builder, Interaction Studio necessary. Related experience with CRM (Salesforce / Sales Cloud) Integration tools (JBINT, Data Stream, MCConnector) a plus.
                                                            • Education - We prefer a Bachelor's degree in business or computer science or relevant experience.
                                                              • Adaptability - Expect most of your efforts to be scrappy as we scale and evolve our team.

                                                                Nice to have

                                                                • Experience in Datorama, Interaction Studio, GA360 Integration, Ad Studio, and Tableau


                                                                  • Salesforce Marketing Cloud
                                                                    • SFMC
                                                                      • Salesforce
                                                                        • REST API
                                                                          • AMPScript
                                                                            • SQL

                                                                              We offer

                                                                              • Opportunity to work on technical challenges that may impact across geographies
                                                                                • Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
                                                                                  • Opportunity to share your ideas on international platforms
                                                                                    • Sponsored Tech Talks & Hackathons
                                                                                      • Unlimited access to LinkedIn learning solutions
                                                                                        • Possibility to relocate to any EPAM office for short and long-term projects
                                                                                          • Focused individual development
                                                                                            • Benefit package: Health benefits, Retirement benefits, Paid time off, Flexible benefits
                                                                                              • Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)
                                                                                                Salesforce Marketing Cloud (ExactTarget)/Pardot
                                                                                                Salesforce Marketing
                                                                                                REST API


                                                                                                Vacancy type