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Salesforce Delivery Manager

Salesforce Delivery Manager
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We are currently looking for Salesforce Delivery Managers in India for our offices in multiple locations & Remote working.

We are looking for experienced Delivery Managers to work on critical application & product development. You'll be a part of a modern, lean, self-governing engineering teams.

Responsibilities

  • Coordinate the preparation of customer proposals and statements of work
    • Participate in new Business Development
      • Deliver customer projects successfully
        • Manage customer expectations and relationship
          • Ensure that projects are delivered in line with EPAM process and methodologies
            • Address Customer issues during an engagement in cooperation with the Account Manager
              • Make sure that the customer executes their responsibilities on the engagements
                • Identify and Manage engagement risks and flag major issues early
                  • Participate in overall project management, time estimation, and resource scheduling
                    • Prepare engagement revenue and resource forecasts
                      • Prepare engagement timesheets and billing information
                        • Prepare weekly/monthly engagement reports
                          • Prepare estimations on time frames, quality and quantity of resources required to successfully Implement projects; develop the project plan incorporating all project variables
                            • Establish criteria concerning deliverability, performance, maintenance, design and costs
                              • Assist in analyzing client processes through needs analysis and recommending new business models, workflows, or innovative solutions
                                • Contribute to and manage engagement and process improvements
                                  • Suggest innovative solutions to business problems/processes that leverage technology to provide marketing differentiation, efficiency improvements, and better user experiences
                                    • Occasional mentoring of peers, including making sure that the offshore and onsite project teams undertake their duties effectively
                                      • Travel to client sites as needed

                                        Requirements

                                        • What architectural tasks are/were you responsible for?
                                          • What performance and scalability issues have you solved?
                                            • What is your experience in establishing/maintaining of CI/CD process?
                                              • What approaches and tools for monitoring of application health do you have experience with?
                                                • Do you have experience in designing and implementation of micro services?
                                                  • Experince in Solution Architecture of a Product / Enterprise Application / Application / Landscape of applications
                                                    • Senior account/engagement management experience in the domain industry as well as managing and working with offshore teams
                                                      • 5-10 years’ experience working in consulting or outsourcing account/delivery management
                                                        • Strong understanding of software development; Salesforce background is a must
                                                          • Demonstrable experience in building enterprise SaaS products, specifically Salesforce
                                                            • Good exposure to CI/CD platforms, statistical code analysis tools and deployment activities like Gitlab, Copado,Jenkins, Ant tool etc
                                                              • Ability to establish solid working relationships with clients, to work effectively as a virtual member of a dynamic, dispersed team and to meet deadlines
                                                                • Strong experience in working with distributed teams on the client side
                                                                  • Excellent communication, presentation and planning skills
                                                                    • Exceptional organizational, leadership and stakeholder management skills
                                                                      • Self-motivated, multitasking, reliable to deliver on time, a quick-thinker, able to work in a fast-paced work environment
                                                                        • Strong people leadership skills
                                                                          • P&L Management – Nice to have

                                                                            Technologies

                                                                            • Salesforce
                                                                              • Delivery Management
                                                                                • Agile
                                                                                  • Scrum
                                                                                    • Project Management
                                                                                      • Engineering Practices
                                                                                        • Sales Cloud
                                                                                          • Service Cloud
                                                                                            • Salesforce Commerce Cloud
                                                                                              • Lightning Web Components
                                                                                                • Salesforce Health Cloud
                                                                                                  • Einstein
                                                                                                    Delivery Management
                                                                                                    Delivery Excellence
                                                                                                    Continuous Delivery & Deployment
                                                                                                    Continuous Delivery Development & Maintenance
                                                                                                    Agile
                                                                                                    SCRUM
                                                                                                    Engineering Excellence Innovation
                                                                                                    Salesforce

                                                                                                    Benefits

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                                                                                                    For you

                                                                                                    • Insurance Coverage 
                                                                                                    • Paid Leaves – including maternity, bereavement, paternity, and special COVID-19 leaves. 
                                                                                                    • Financial assistance for medical crisis 
                                                                                                    • Retiral Benefits – VPF and NPS 
                                                                                                    • Customized Mindfulness and Wellness programs 
                                                                                                    • EPAM Hobby Clubs
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                                                                                                    For your comfortable work

                                                                                                    • Hybrid Work Model 
                                                                                                    • Soft loans to set up workspace at home 
                                                                                                    • Stable workload 
                                                                                                    • Relocation opportunities with ‘EPAM without Borders’ program

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                                                                                                    For your growth

                                                                                                    • Certification trainings for technical and soft skills 
                                                                                                    • Access to unlimited LinkedIn Learning platform 
                                                                                                    • Access to internal learning programs set up by world class trainers 
                                                                                                    • Community networking and idea creation platforms 
                                                                                                    • Mentorship programs 
                                                                                                    • Self-driven career progression tool

                                                                                                    hot

                                                                                                    Bangalore, Chennai, Gurgaon, Hyderabad, Pune

                                                                                                    Cities eligible for the position