Responsibilities

• Provide support to customers using Cloud Platform products, solutions and APIs, including Big Data and related services
• Provide technical assistance and support as part of a global 24x7-support organization
• Work closely with engineers and product managers to improve the product and make our customers successful
• Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management
• Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
• Follow notification and escalation procedures
• Follow standards for communications with business involving operational issues
• Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
• Work closely with internal support teams to improve cloud products at a senior level

Requirements

• Experience involved with projects where big amounts of data processing are imperative
• Experience working with at least one Big Data technology (Hadoop, MapReduce, HDFS…)
• Knowledge of NoSQL databases and big data querying tools like Pig, Hive, Impala
• Good understanding of distributed computing principles
• Proficient in at least one programming language (Java, Python)
• Experience troubleshooting and solving complex technical problems
• Familiarity with web protocols (HTTP, TLS/SSL etc.)
• Upper-Intermediate/Advanced English level (B2/C1)
• Understanding of cloud environments

We offer

• Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification
• English language classes
• Polish language classes for Foreigners
• Career development center
• Unlimited access to LinkedIn learning solutions
• Possibility to relocate for short and long-term projects (ex. to USA or Switzerland)
• Benefit package (private insurance, health care, multisport, lunch tickets, and shopping vouchers, etc.)
• Possibility to be involved in an international project
• Remote work options
• Relocation package for foreign applicants as well as for people relocating within Poland
• Please note that only selected candidates will be contacted