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IT Manager Guadalajara, Mexico

IT Manager Description

Job #: 57500
EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.


You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a IT Manager. Scroll down to learn more about the position’s responsibilities and requirements.


  • Lead a team of <= 5 employees to provide IT support to EPAM users in a specific geographic location
  • Build and maintain partnerships with key local stakeholders and cross-functional teams
  • Drive actions to achieve and exceed service KPIs for service delivery
  • Proactively identify issues and provide general guidance to resolve service delivery challenges
  • Monitor local IT support trends and pursue continuous improvement in service delivery
  • Manage IT projects, and deliverables for global programs affecting in-scope locations
  • Monitor spending and budget compliance for location-based IT cost objects
  • • Manage IT assets and maintain inventory at levels necessary to support business demand


  • 2 or more years of experiencing leading teams
  • Strong sense of ownership and decision-making ability
  • Excellent communication skills
  • Comfortable communicating with individuals at all levels of the organization, including senior leadership
  • Language competency in Spanish and English (B1+)
  • Proven ability to develop, coach and motivate others
  • Experience and functional knowledge of IT Service Management and related best practices
  • Experience with budget management and building forecasts
  • Experience with asset management
  • General project management skills
  • Experience with preparation for ISO27001 audits

We offer

  • Career plan and real growth opportunities
  • Unlimited access to LinkedIn learning solutions
  • International Mobility Plan within 25 countries
  • Constant training, mentoring, online corporate courses, eLearning and more
  • English classes with a certified teacher
  • Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more.)
  • Flexible work schedule and dress code
  • Collaborate in a multicultural environment and share best practices from around the globe
  • Hired directly by EPAM & 100% under payroll
  • Law benefits (IMSS, INFONAVIT, 15 days December bonus, 25% vacation bonus)
  • Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage. (For the employee and direct family members)
  • 13 % employee savings fund, capped to the law limit
  • Grocery coupons
  • 10 vacations days plus 2 floating days
  • Official Mexican holidays, plus two extra holidays (December 24th & 31st)
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more

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