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Client Partner Retail & E-commerce Milan, Italy

Client Partner Retail & E-commerce Description

Job #: 53406
EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.


We are currently looking for a Client Partner – Retail and E-Commerce to join our fast-growing Italian team. The ideal candidate will have a thorough understanding and background in the retail industry and act as an experienced Consultant for EPAM and our clients. The ideal candidate for this position will have a background in both Account Management and Program Management/Consulting but we are willing to be flexible with one over the other for the right candidate. The ideal base location for this role would be Milan, Italy.

Please read below for more details on the position.


  • Bring domain expertise and thought leadership into conversations with executive clients ideally including experience in Retail, e-commerce, R&D IT, Manufacturing IT, Commercial IT
  • Establish and cultivate strong relationships with Key Accounts assigned, at C, SVP and VP levels as well as with external and internal partners domestically as well as internationally
  • Generate opportunities to grow business with both existing clients and new accounts assigned, by developing new business areas, including upselling and cross-selling, in order to deliver on EPAM’s growth and performance objectives
  • Own P&L for account(s) including margin and revenue targets as well as creation and leadership of team to support these targets
  • Support pre-sales & sales activities by acting as the Retail Lead to assess opportunities, coordinate the preparation of RFP responses, customer proposals and presentations, statements of work, and help to close/sign new deals
  • Support consulting, product design, digital transformation initiatives and project management
  • Align with other EPAM Client Partners and Account Managers and Senior Leadership to co-develop & support account plans and strategies for delivery, growth, and client satisfaction
  • Ensure that customer projects are delivered successfully and in line with EPAM process and methodologies
  • Identify and manage engagement risks, and flag and escalate major issues early
  • Make sure that the customer executes their responsibilities on the engagements
  • Participate in overall project management, time estimation, and resource scheduling
  • Oversee engagement revenue and resource forecasts


  • Demonstrated track record of developing and growing key accounts and client relationships
  • Strong experience of leading teams that deliver end-to-end solutions and digital transformation programs/projects in areas like retail experience, applications, platforms, data sciences & analytics, AI, automation, IoT
  • Thorough understanding and background in Retail and E-commerce, Manufacturing, Supply Chain or Commercial domains
  • Have demonstrated experience as a consultant, and the ability/experience to have the client want to engage them as a billable consultant
  • Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to your team
  • Exceptional leadership/management skills and superb oral and written communication, with seasoned presentation skills
  • Strong domain & industry knowledge or experience with particular emphasis on strategy, consulting, team management and product development
  • Strong interpersonal and communication skills; fluent in English as an absolute requirement
  • Strong problem solver and creative thinker with gravitas
  • Experience managing and monitoring performance metrics across large scale accounts and account portfolios

We offer

  • Competitive compensation depending on experience and skills
  • Opportunity to work on leading edge platforms, working in a fast-paced, agile, software engineering culture
  • Knowledge-sharing with colleagues from EPAM's global tech communities
  • Regular performance feedback and salary reviews
  • Opportunities for professional growth
  • Unlimited access to LinkedIn learning solutions

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