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Delivery Manager

  • Eagan, MN, USA
  • hot
Job #: 45283
Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of 30,100+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

Description



You are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Delivery Manager. Scroll down to learn more about the position’s responsibilities and requirements.
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What You’ll Do

  • Manage program delivery from the Client location and serve as the first point of escalation
  • Responsible for the account relationships on an executive level. He or she will work with the leadership team to formulate strategy and successful delivery of programs and for overall quality, engagement, and adherence to the schedule and budget for the program
  • Establishes and builds relationships with appropriate client-side peer, Resolves delivery issues, understands and manages client expectations to result in an exceptional client experience
  • Anchor and drive the steering committee meetings about the delivery status for all projects
  • Regular connect with Clients at Director & VP Levels for the delivery and identifying new opportunities (organic / adjacent)
  • Liaise and manage collaboration between teams to bring in synergies and ensure successful delivery
  • Track and support the activities of project teams to ensure quality and timeliness of program execution
  • Responsible for reporting SLAs, metrics and other critical hygiene factors that impact the Account
  • Ensure engagement objectives are in continuous alignment with the evolving business direction
  • Get first-hand customer information and uses it for improvements in services
  • Expected to have a level in technical & functional knowledge to explain business problems to internal teams and cascade information as needed
  • Assist account managers in related business development activities to grow mind share and market share in the account Review solution and estimate for new opportunities
  • Should be able to tactically handle internal escalations among project teams
  • Reporting to our internal senior management or leadership teams on the overall engagement - across different dimensions like delivery, staffing

What You Have

  • Previous experience as Delivery Manager leading large distributed teams
  • Experience with financial services a plus

What We Offer

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance

Hello. How Can We Help You?

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